1. INTRODUCTION

This Service Policy outlines the services provided by Inspiring Women Pakistan (“Inspiring Women”) and Depilex Beauty Institute (“Depilex”), collectively the “Organizers,” in connection with the Depilex Launchpad competition (“Competition”). This policy describes participant expectations, service delivery standards, and procedures for addressing concerns.

2. SCOPE OF SERVICES

2.1 Core Competition Services

The Organizers will provide the following services to registered participants:

Program Management:

  • Complete competition administration from registration through final awards
  • Timeline management and deadline enforcement
  • Team coordination and communication
  • Technical support for submissions and presentations

Educational Components:

  • Access to mentorship day sessions (February 7th, 2026)
  • Guest speaker presentations on marketing strategy and brand communication
  • Pitch refinement guidance and feedback
  • Learning resources and materials

Event Coordination:

  • Organization of Mentorship Day at designated third-party venue
  • Coordination of Final Pitch Day at appropriate venue
  • Provision of necessary technology and equipment
  • Facilitation of networking opportunities

Evaluation Services:

  • Professional judging panel review of all submissions
  • Fair and transparent evaluation based on published criteria
  • Shortlisting of top 15 teams for finalist round
  • Selection and announcement of competition winners

Prize Administration:

  • Distribution of PKR 300,000 in cash prizes
  • Provision of Depilex gift vouchers
  • Facilitation of internship opportunities at Depilex (3-5 positions)
  • Winner recognition and celebration

2.2 Communication Services

  • Regular email updates on Competition progress and deadlines
  • Social media announcements and engagement
  • Responsive support for participant inquiries
  • Emergency communication channels during events

2.3 Marketing and Promotion

  • Professional photography and videography at Competition events
  • Creation of promotional content featuring Competition activities
  • Social media coverage across Inspiring Women and Depilex platforms
  • Documentation of Competition journey and impact

3. SERVICE STANDARDS

3.1 Quality Commitments

We are committed to:

  • Delivering all services professionally and ethically
  • Maintaining transparent communication with participants
  • Providing equal opportunities and fair treatment to all teams
  • Ensuring safe and supportive Competition environments
  • Honoring all commitments made in program documentation

3.2 Timeline Adherence

  • All key dates will be communicated clearly in advance
  • Schedule changes will be announced with reasonable notice
  • Deadline extensions will only be granted in exceptional circumstances affecting multiple teams
  • Events will start and end at scheduled times

3.3 Venue Standards

Competition venues will:

  • Be appropriate for the size and nature of activities
  • Provide adequate seating, lighting, and ventilation
  • Include necessary technology and presentation equipment
  • Be accessible and safe for all participants
  • Comply with health and safety regulations

3.4 Technology Support

We will provide:

  • Reliable internet connectivity at Competition venues
  • Presentation equipment (projectors, screens, audio systems)
  • Technical assistance during pitch presentations
  • Backup systems for critical technology

4. PARTICIPANT RESPONSIBILITIES

4.1 Registration Requirements

Participants must:

  • Complete registration accurately and truthfully
  • Pay registration fee of PKR 2,000 per team by deadline
  • Form teams meeting eligibility criteria (3-5 members)
  • Designate a team leader for official communications
  • Acknowledge acceptance of all policies and terms

4.2 Submission Requirements

Participants must:

  • Submit Stage I materials video and pdf by January 31, 2026, 11:59 PM PKT
  • Ensure all submissions are original work
  • Adhere to specified format and content guidelines
  • Meet quality and professionalism standards
  • Obtain necessary permissions for any third-party materials used

4.3 Attendance Requirements

Participants must:

  • Attend Mentorship Day on February 7th, 2026 (all shortlisted team members)
  • Attend Final Pitch Day on February 14th, 2026 (all finalist team members)
  • Arrive punctually for all scheduled activities
  • Remain for entire duration of events
  • Notify Organizers immediately of any unavoidable absences

4.4 Professional Conduct

Participants must:

  • Behave professionally and respectfully at all times
  • Follow venue rules and instructions from Organizers
  • Dress appropriately for Competition events
  • Refrain from disruptive behavior
  • Maintain confidentiality of Depilex business information

4.5 Communication Obligations

Participants must:

  • Monitor designated email for Competition updates
  • Respond promptly to Organizer communications
  • Update contact information if changes occur
  • Report any issues or concerns in timely manner

5. SERVICE DELIVERY PROCESS

5.1 Registration Phase (5th January – 31st January)

Organizer Actions:

  • Open online registration platform
  • Process registrations and payments
  • Verify participant eligibility
  • Provide registration confirmation
  • Share submission guidelines and resources

Participant Actions:

  • Complete registration form
  • Submit registration fee
  • Form team of 3-5 members
  • Develop Stage I video and pdf
  • Submit materials by deadline

5.2 Evaluation Phase (31st January – 3rd February)

Organizer Actions:

  • Review all Stage I submissions
  • Conduct shortlisting process
  • Select top 15 teams
  • Announce finalists on February 4th
  • Provide Mentorship Day details to finalists

5.3 Mentorship Phase (February 7th)

Organizer Actions:

  • Coordinate venue and logistics
  • Host guest speaker sessions
  • Facilitate learning and networking
  • Provide pitch refinement guidance
  • Share Final Pitch Day information

Participant Actions:

  • Attend full mentorship session
  • Engage actively with speakers and activities
  • Refine strategy based on learnings
  • Prepare for Final Pitch Day

5.4 Final Competition Phase (February 7th – February 14th)

Organizer Actions:

  • Coordinate Final Pitch Day venue and technology
  • Manage presentation schedule
  • Facilitate judging process
  • Announce winners and distribute prizes
  • Coordinate post-competition activities

Participant Actions:

  • Finalize presentation materials
  • Deliver pitch on February 14th
  • Respond to judge questions
  • Accept results graciously

5.5 Post-Competition Phase (February 1st onwards)

Organizer Actions:

  • Process prize payments (within 60 days after implementation of winning strategy)
  • Coordinate internship placements
  • Conduct impact assessment
  • Share Competition documentation
  • Maintain alumni relationships

Participant Actions:

  • Provide necessary documentation for prizes
  • Respond to survey requests
  • Engage with internship opportunities if offered
  • Provide feedback on Competition experience

6. COMMUNICATION CHANNELS

6.1 Official Communication Methods

Primary channels:

  • Email: inspiringwomenpk@gmail.com
  • Office Phone: +92-42-36610643-44
  • Mobile: +92-321-444-5895 / +92-331-344-6554
  • Website: www.inspiringwomen.com.pk
  • Social Media: @inspiringwomenpk (Instagram, Facebook, LinkedIn)

6.2 Response Time Standards

We aim to respond to:

  • Urgent inquiries: Within 24 hours
  • General questions: Within 48 hours
  • Complex matters: Within 5 business days

6.3 Emergency Contact

For urgent matters during Competition events, contact:

  • On-site Organizer staff
  • Emergency mobile numbers (provided to finalists)

7. MODIFICATIONS TO SERVICES

7.1 Right to Modify

Organizers reserve the right to modify services due to:

  • Unforeseen circumstances or force majeure events
  • Venue or speaker unavailability
  • Technical limitations
  • Safety or security concerns
  • Legal or regulatory requirements
  • Insufficient participant numbers

7.2 Notice of Changes

Material service changes will be communicated:

  • As soon as reasonably possible
  • Via email to all registered participants
  • Through social media announcements
  • With explanation of reasons and alternatives when possible

7.3 Participant Rights

In case of significant service modifications:

  • Participants will be informed of available options
  • Reasonable accommodations will be made where possible
  • Registration fees remain non-refundable
  • Organizers will not be liable for resulting inconvenience

8. ACCESSIBILITY AND INCLUSION

8.1 Commitment to Accessibility

We strive to make the Competition accessible to all eligible participants. We will make reasonable accommodations for:

  • Physical disabilities
  • Learning differences
  • Religious observances
  • Dietary restrictions

8.2 Requesting Accommodations

Participants requiring accommodations should:

  • Contact Organizers at least 14 days before relevant event
  • Provide specific details of needs
  • Work with Organizers to identify solutions
  • Understand that some requests may not be feasible

8.3 Non-Discrimination

Services are provided without discrimination based on:

  • Race, ethnicity, or national origin
  • Religion or belief
  • Disability or health status
  • Socioeconomic background
  • University or field of study

9. COMPLAINTS AND DISPUTE RESOLUTION

9.1 Complaint Process

If you have concerns about service quality:

Step 1: Informal Resolution

  • Contact Organizing team via email or phone
  • Clearly describe the issue and desired resolution
  • Provide relevant details and documentation

Step 2: Formal Complaint If informal resolution fails:

  • Submit written complaint to inspiringwomenpk@gmail.com
  • Subject Line: “Formal Complaint – Depilex Launchpad”
  • Include: participant name, team name, detailed description, supporting evidence, date of incident
  • Organizers will acknowledge receipt within 5 business days

Step 3: Investigation

  • Organizers will investigate complaint thoroughly
  • May request additional information
  • Will provide written response within 15 business days
  • Decision will be final

9.2 Types of Complaints

We address complaints regarding:

  • Service delivery failures
  • Communication breakdowns
  • Treatment by Organizers or staff
  • Venue or facility issues
  • Technical problems affecting participation
  • Unfair treatment or bias

9.3 Limitations

We do NOT address complaints about:

  • Judging decisions or scores
  • Non-selection for finalist round
  • Other participants’ work or behavior (these go through conduct process)
  • Personal preferences about program design

9.4 Escalation

If you are dissatisfied with complaint resolution, you may request review by senior leadership of Inspiring Women or Depilex.

10. INTELLECTUAL PROPERTY SERVICES

10.1 Educational Use License

Participants receive limited license to use Competition materials (templates, guides, resources) for:

  • Competition participation only
  • Educational and non-commercial purposes
  • Cannot be distributed or sold

10.2 Brand Usage Guidelines

Use of Depilex and Inspiring Women brands must:

  • Follow provided brand guidelines
  • Be accurate and non-misleading
  • Not imply endorsement beyond Competition context
  • Cease upon request from Organizers

11. DATA AND PRIVACY SERVICES

11.1 Data Protection

We provide:

  • Secure storage of personal information
  • Compliance with applicable privacy laws
  • Transparency about data usage
  • Options to exercise privacy rights

See Privacy Policy for complete details.

11.2 Data Requests

Participants may request:

  • Access to their personal data
  • Correction of inaccurate information
  • Deletion of data (subject to legal obligations)
  • Copy of data in portable format

12. LIMITATION OF SERVICES

12.1 Services NOT Provided

Organizers do NOT provide:

  • Individual mentoring or coaching outside official events
  • Guarantee of winning or finalist placement
  • Guarantee of internship positions
  • Travel, accommodation, or meal expenses
  • Insurance coverage for participants
  • Legal or financial advice
  • University credit or academic recognition

12.2 External Services

Participants are responsible for:

  • Their own transportation to/from venues
  • Accommodation if traveling from outside Lahore
  • Personal equipment and devices
  • Internet connectivity outside Competition venues
  • Any costs beyond registration fee

13. LIABILITY AND INSURANCE

13.1 Limitation of Liability

Organizers’ liability is limited as specified in Terms and Conditions. We are not responsible for:

  • Participant travel or personal property
  • Technical failures beyond our control
  • Third-party service provider failures
  • Force majeure events

13.2 Insurance

Participants are encouraged to maintain their own:

  • Health insurance
  • Travel insurance
  • Personal property insurance
  • Personal liability insurance

14. TERMINATION OF SERVICES

14.1 Voluntary Withdrawal

Participants may withdraw by:

  • Notifying Organizers in writing
  • Understanding that registration fees are non-refundable
  • Acknowledging that team placement cannot be guaranteed if rejoining

14.2 Involuntary Termination

Services may be terminated for participants who:

  • Violate Terms and Conditions
  • Engage in misconduct
  • Fail to meet participation requirements
  • Provide false information

14.3 Competition Cancellation

If Competition is cancelled:

  • Participants will be notified immediately
  • Alternative arrangements will be explored when possible
  • Registration fees will be refunded
  • Organizers bear no liability for resulting inconvenience

15. FEEDBACK AND IMPROVEMENT

15.1 Feedback Mechanisms

We welcome feedback through:

  • Post-event surveys
  • Email communications
  • Social media comments
  • Direct conversations with Organizer team

15.2 Continuous Improvement

Participant feedback informs:

  • Future Competition design
  • Service delivery enhancements
  • Policy updates
  • Program expansion

16. CONTACT INFORMATION

For service-related inquiries, contact:

Inspiring Women Pakistan
 Email: inspiringwomenpk@gmail.com
 Office: +92-42-36610643-44
 Mobile: +92-321-444-5895 / +92-331-344-6554
 Website: www.inspiringwomen.com.pk
 Social Media: @inspiringwomenpk

Service Hours:
 Monday – Friday: 9:00 AM – 6:00 PM PKT
 Response to inquiries within stated timelines

17. ACKNOWLEDGMENT

By participating in the Competition, you acknowledge understanding of this Service Policy and agree to fulfill your responsibilities as outlined herein.